Eltropy has introduced its Collections 2.0 Suite, a new offering aimed at helping community financial institutions (CFIs) address rising delinquency rates amid ongoing economic pressure. The suite is built on Eltropy’s Unified Conversations Platform and includes AI-driven reminders, real-time digital payment options, automated outreach, and data-backed messaging. It supports communication via text, email, and other preferred channels, increasing customer engagement and repayment rates. Ashish Garg, Co-founder and CEO of Eltropy, highlighted, “We’re not just selling technology; we’re providing answers to the real-world challenges that keep CFI leaders up at night.” The platform also integrates with widely used core systems like Fiserv, Symitar, Temenos, and MeridianLink, making it adaptable for various institutions.
The solution is already showing strong results. Early adopters have reported a 51% increase in collections quarter-over-quarter, a $13 return for every dollar spent, and a 150% rise in efficiency, driven largely by higher response rates to text messages and enhanced analytics. Arun Rao, Eltropy’s CTO, stated, “Collections calls are traditionally dreaded by both institutions and consumers. Our Collections 2.0 Suite creates a more positive experience. By offering multiple communication options and using AI to personalize approaches, we’re helping credit unions and community banks maintain relationships while improving their bottom line.” Eltropy plans to roll out additional solution-focused tools soon to support institutions facing shifting economic conditions.
